OUR SUPPORT TEAM IS HERE TO HELP YOU!

Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there

If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to support@gearhuman.com

If you have any questions about your order, please add your order number and try to be as descriptive is possible.

We do not ask this to be a pain, but rather to get your questions asked quicker!

FAQS

ORDER CHANGING QUESTIONS:

RETURNS AND EXCHANGES

IF YOU NEED TO RETURN OR EXCHANGE  YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: SUPPORT@GEARHUMAN.COM

Note: we cannot take exchanges for personalized items as we cannot stock them.

Reasons why you want to return or exchange your order

  • A change in size
    It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
  • Please Note: 
- The item(s) must be unworn and unwashed. 
- The item(s) should be in the original state 
- The item(s) are returned within 30 days after you received them.

 

  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • Please Note: 
- The item(s) must be unworn and unwashed. 
- The item(s) should be in the original state 
- The item(s) are returned within 30 days after you received them.
  • You received a damaged item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (support@gearhuman.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • Please Note: 
- The item(s) must be unworn and unwashed. 
- The item(s) should be in the original state 
- The item(s) are returned within 30 days after you received them.
  • If you meet the above criteria please shoot us an email to support@gearhuman.com.

NOTE: Gearhuman does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.

GENERAL QUESTIONS: