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xxl fits me perfect. took a while for order to get here. well worth wait
First of all, the item itself - EXCELLENT. It is beautiful and struck just the right note as a Christmas gift for my wife. That said, I do have some things to relate about customer service - in short, don't count on any. The item I ordered was a large (yes, I selected large and the instructions clearly say that the customer should check before submitting the order that the size marked is correct). When the item came in and was opened Christmas morning - it was gorgeous. It was also way larger than other "large" hoodies I've ever ordered. -- I still view this as my fault. Where things started going wrong is after I finally got in contact with customer support via e-mail. They responded that they do not usually make exchanges or refunds (I was looking for a possible exchange) due to wrong size issues. However - and this is the part I'm dissatisfied with - they asked for me to email the particulars of the order (number, size, etc. and that they would see what they could do as it was a gift and that they wanted my wife to be happy.) I did everything they asked - provided all the requested info. All I received in return was the same request for info as previously asked for. Again, I sent it. Their reply - the same as before with one exception: I was to type the info above a line typed into the email. It actually was not possible to do so (email would not let me type above their "line" so I made a copy that would allow editing and then typed in the request info and sent it. Never a word. So why am I unhappy with the customer support - just tell me up front that there is nothing that can be done, and I would have understood. Do not string along a customer and then completely quit responding. The item? My wife has kept it pristine - in the event a reply would come. It hasn't, so now I'm pretty sure that she'll wear it as an around the house item only since it looks a bit silly coming down to her knees. Finally - in short: Item GREAT; if you ever need customer service - forget about it.